Today's organizations are highly or completely dependent
on application systems to drive their day-to-day business functions.
PCS' Enterprise Systems Management (ESM) practice focuses on providing our clients
with the capability to keep these systems accessible through the monitoring and
management of data centers, hardware and software platforms, networks, remote facilities,
software applications, and databases.
"Agents" are compact specialized programs
that monitor managed objects and report back to an administrator function. PCS can
help you acquire 3rd party agents or develop your own. The overall result is an
object-oriented, dynamic platform that can be readily modified or expanded to accommodate
the monitoring and management of any IT event.
Change and Configuration Management
To facilitate the restoration of earlier configurations and the management of software
projects, our ESM solution logs and tracks historical configuration data (including
user profile) and software changes.
Cross Platform Implementation
The typical IT environment today consists of a number of different platform technologies
and is in a state of continual change. Your environment may contain OS/390, UNIX,
NT, AS/400, Windows or Windows Server 2003/2008 platforms all integrated into one business service
infrastructure. PCS can provide the tools and services to implement an ESM solution
across all of these platforms.
The dependency on application systems today for transacting business transcends
into a complete dependency on the networks that provide access. Network performance,
reliability, efficiency, "scalability" and adaptability are attributes that must
be monitored and managed as well as the recognition of and viewing customers, suppliers,
employees and business partners from a single perspective. PCS' solutions monitor
and manage performance of all aspects of the operating systems, and report the status
of all discrete elements such as platform and network devices, business applications,
and database systems.
Efficient document administration on a cross-platform infrastructure is greatly
enhanced through the establishment of one central control and management point,
encompassing all platforms, with document delivery and storage requirements managed
out of one integrated repository. PCS solutions include the capabilities to source
enterprise documents from mainframe, UNIX or LAN environments, and delivery management
that includes multiple-user access, archive management, retrieval, storage and security
Performance Event Monitoring
In order to ensure that the complete infrastructure is performing at expected levels,
it is necessary to continually manage all events that occur. Events are system conditions
that can lead to a change in the state of a managed object. All enterprise network
devices, applications and databases must be regularly monitored with immediate and
automatic notification occurring when problems are detected. PCS' solutions include
the capability to rapidly detect problems, identify resolutions using a set of predefined
operational parameters, and compare current performance levels against historical
Evolving out of our standard Business Process Management service, PCS has developed
a specialized methodology for evaluating and implementing technology-related process
improvements. Utilizing predefined best practice and technical process templates
for Production Environment, Security, Backup and Recovery, and Service-Level Agreement
Metrics, PCS consultants can rapidly resolve process deficiencies.
Security / Workload / Backup
Base production level functionality essential to any infrastructure includes the
operational categories of security, workload and backup. These are all available
within any solution provided by PCS. Full scale security capabilities are provided
including: login and access controls; security profiles defining the level of access
afforded different user types or classes; file management defining data accessibility
options; audit trails; controlled access restricting access to sensitive data. Cross-platform
workload management functionality is provided to enable balancing of discrete platforms
to avoid resource-contention problems and automatic job scheduling at specified
dates and times. Addressing both security and disaster recovery concerns, PCS' solutions
provide full-scale backup and restore capabilities.
Server / Desktop Management
PCS' solutions enhance control and management of infrastructure server and desktop
resources and processes through the application of an additional series of options.
Asset management provides control over the physical hardware and software resources.
Other options provide directory management, remote control, and automatic software
Service Desk / Help Desk
Today's IT environment extends beyond the enterprise. External users (customers,
suppliers, business partners) can have requirements to access applications in order
to transact business. Difficulties and problems encountered in accessing these applications
pose an impediment to the conducting of business and must be resolved as expeditiously
as possible. A formal service / help desk capability is available to record and
track each problem / question submitted. Some of the features include: predefined
escalation paths, single call resolution capability, parent / child relationship
designation capability, automatic messaging.
A well-established financial specialist in the Food and Agribusiness sectors retained
PCS to provide a turnkey implementation of Unicenter TNG Enterprise Management.
PCS successfully delivered comprehensive cross-platform scheduling and management,
enterprise event management, multi-platform workload management, system performance
and database monitoring, and centralized real-time notification. The enterprise
systems management solution provided the most effective centralized data control
center, and enabled the client to provide many new applications and the highest
level of service and value to its customers.