Home Software PM Portal

 
 
 

  The PCS PM Portal is a comprehensive enterprise suite of support and service applications aimed at increasing service levels, operational effectiveness and oversight. Delivering key Project Management and ITIL best practices, the PCS PM portal provides technology organizations and IT departments with superior support for service processes to help lower total cost of operation (TCO). It enables them to meet their service level management (SLM) challenges effectively and with world class standards/support.  
 
Benefits PCS PM Portal
  • End-to-end PMO support for IT departments & technology organizations
  • Web based project management featuring complete integration with all versions of MS Project
  • Fully integrated Project Management and Time Reporting
  • Comprehensive Service Desk Management supporting ITIL best practices
  • Document Management Repository with version control and secure user access
PCS PM Portal
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Features
  • Dashboards
  • Project Management
  • Time and Expense Reporting
  • Service Desk Management
  • Release Management
  • Document Management Repository
  • Intranet
  • Resource Skill Inventory & Training
  • Workflow
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  • End-to-end PMO support for IT departments & technology organizations
  • Web based project management featuring complete integration with all versions of MS Project
  • Fully integrated Project Management and Time Reporting
  • Comprehensive Service Desk Management supporting ITIL best practices
  • Document Management Repository with version control and secure user access
  • Release Management - schedule software releases and automatically generate release notes
  • Company/Department wide Intranet - collaborate and share processes, templates, documents and more
  • Workflow - manage your business processes effectively, create approval routes and manage approvals electronically

    Dashboards
 
  • Provides overview of projects, tasks, actual vs budgeted hours, resource utilization, drilldown into tickets by status, resource, severity, priority etc
  • Provides a bird's eye view to a manager forall projects tasks and service desk items using graphical tools
  • Personalization and a business process starting point with features such as View assigned tasks, assigned workflow items, open tickets, open calendar items in the 'My Summary' section
    Project Management
 
  • Role and function based secure access
  • Share a common version of the project plan with distributed team members at the same time
  • Maintain project costing, billing and chargebacks
  • Upload/Link documents to individual project tasks
  • Project baseline maintenance
  • E-mail alerts and notifications based on events such as task updated, task deleted, task assigned etc
  • Filter tasks based on multiple criteria such as Completed, Behind Schedule, Dates, Resources etc
  • Maintain separate company and project calendars
  • Manage and share project progress and status through pre-defined views and reports
  • Full Integration with the Time and Expense Management, Service Desk Management, Document Management and Discussion Forums modules
  • Interface with Quickbooks and other GL packages
  • 'Round Trip' upload/download of MS Project MPP Files
  • Supports full integration with all versions of MS Project
    Time and Expense Reporting
 
  • Define your company's organizational structure (companies, departments, teams, locations, customers, projects etc)
  • Track time and expenses for each employee by project by task
  • Electronic timesheet submission and approval
  • E-mail reminders
  • Ability to track and monitor project time and budget overruns
  • Ability to run as a stand-alone module or in fully integrated mode with the project management module
    Service Desk Management
 
  • Add, maintain and track tickets/problems to closure
  • Configurable ticket-tracking data attributes
  • Quick search and customizable search results
  • Attach files to bugs/features/tasks
  • Maintain history of each action by user
  • Supports unlimited number of custom fields for ticket tracking, specific to a customer or an application
  • Automatic email notification for specific events such as status change, date change, etc
  • Supports ITIL standards
  • Increase priority levels and email escalations for SLA Management
  • Generate pre-defined reports and customized reports using ad-hoc query module
    Release Management
 
  • Track release milestones, assignments, approvals, and acceptance through each stage of the project
  • Role and function based access
  • Automatic checks and validations based on the status of a task or ticket
  • Schedule/Reschedule software releases
  • Cancel, delete or put releases on hold
  • Full Integration with Service Desk Management module
  • Supports ITIL standards
  • Automatic notification or actions based upon release milestones
  • Generate Release Notes and reports
  • Maintain Release History
    Document Management Repository
 
  • Store documents in a single, secure, central repository
  • Manage project documents using a web based version control system
  • Document and folder level access based upon role/user permissions
  • Role/User based authorization for check-in/check-out or viewing function
  • Copy or move documents and folders using an Explorer like tree control
  • Powerful text search supporting multiple documents formats such as TXT, DOC, PDF, RTF, XLS, etc
    Resource Skill Inventory & Training
 
  • Maintain and track skills of technical resources
  • User friendly self-assessment forms for capturing skills data on a periodic basis
  • Optional upload of employee resumes
  • Maintain details of professional experience such as certifications, technical skills, domain knowledge, application experience and expertise level
  • Powerful reporting features to aid in identifying best fit resources as per technical requirements or project needs
  • Manage company wide Internal/External training calendars; define training groups; schedule and publish training calendars; and track attendance
    Intranet
 
  • Maintain and track skills of technical resources
  • Supports company wide or department wide intranet which allows definition of specific processes or data
  • Role and function based access
  • Maintain versions of documents
  • Discussion forums for company as well as projects
  • Role/User based access to Discussion forums
  • Library management
  • Suggestion box
  • Publish leisure articles such as investing, skiing etc
  • Conference room booking
    Workflow
 
  • Define workflow routes for documents and tickets
  • Develop processes based on routes and approvals based on your business processes
 
 

     Database Server:

  • Microsoft SQL Server 2008

     Server Platform:

  • Microsoft Windows Server 2008

     Development Platform:

  • Microsoft .NET Framework 3.5
  • Microsoft Office 2003
  • Microsoft Project 2003
  • Crystal Reports 10
  • Microsoft SSRS 2008

     Client:

  • Microsoft Windows 2000/XP/Vista

     Browser:

  • Internet Explorer 7.0 or higher
       
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